Welcome to Critter Couch Company
Our goal is to provide our customers with a valuable shopping experience. If for any reason you would like to contact us, feel free to call us at our toll free number or our customer service email address below.
All products are warranted against defects for a period of one year from ship date.
It's easy to track your order using the UPS tracking number included in your shipment confirmation.
Because our products are used by pets, we cannot resell potentially used items to other customers. Returns incur a 25% restocking fee of the purchase price if the item is returned in used condition. Items must be returned within 30 days of ship date.
In the case of a return due to a defect, a Return Authorization must be obtained prior to shipping. Upon receipt of the item, we reserve the right to make the decision as to whether the item is defective, damaged due to shipping, or has sustained damage caused by the customer or their pet. Damaged items not caused by shipping or defects will be returned to the customer.
If a product is damaged during shipping, we must be contacted immediately in order to issue a UPS damage claim.
Customer is responsible for all shipping charges with the exception of items that have been verified by us as defective, or are UPS validated shipping-damaged items. In these cases, purchase amount will be refunded along with shipping costs.
Exchange items must be in unused condition. Customer is responsible for all shipping charges associated with the exchange. If the item is deemed to have been used, a 25% restocking fee will apply.
We respect your privacy! We maintain customer lists for our internal use only. We do not sell or give our mailing lists to anyone. Any purchase information we collect is for the purpose of providing our customers with the best shopping experience. We may use your info to inform you of special sales but if you do not wish to receive mailings, please contact us at email@example.com and we will be happy to remove your name from any mailings.
Have questions? email: firstname.lastname@example.org or call 1-800-738-2337 (800-PET-BEDS)
Questions or problems regarding this web site should be directed to email@example.com
Copyright © 2015 Critter Couch Company. All rights reserved.